Meet Dr. Hall

For more than 14 years, Dr. Robin Hall, a board-certified family physician, practiced medicine in a thriving practice in Colleyville, a vibrant community in the Dallas-Fort Worth area. She had more than 3,000 patients and a waiting room that was seldom quiet. By most accounts, she was considered highly-successful and certainly a pillar in the community as she served on the boards of numerous groups with a direct impact on the quality of life for her patients, and herself. But, at the end of the day, something was missing.

That something was a true connection to her many patients and their well-being. How can you spend the time necessary, the true quality time, to talk to patients about their health and all of the factors like stress, their job situation, relationships and more that impact a person’s health? In fact, a doctor can’t as the system and the economics at play demand less and less time for more and more patients. For Dr. Hall, it meant almost pre-determining a treatment before ever talking to the patient, and only then to confirm what she already
suspected.

In 2005, Dr. Hall said “enough” and left the practice she founded. But now what? She needed to earn a living, but not at the expense of her patients health or her own. She did some investigating and learned about a new practice model called “concierge care” based on an annual patient retainer. Patients were treated as “out-of-network” by their regular insurance carrier, but it meant that Dr. Hall could spend the quality time necessary to understand a patient and their needs better than ever before.

So, in 2006, Dr. Hall opened a new practice called Destination Health. She had no patients and no income, but she did have one thing – a vision. An idea that patients deserved the best health care possible and that as a physician she would give them the absolute attention they deserved on their terms, in the office or at home, 24/7/365.

Here’s a note written by one of Dr. Hall’s patients:

On one snowy night in February, I was never so happy and relieved to see anyone as I was to see Dr. Hall.  In fact, I was more relieved to see her than my husband when they both showed up at the emergency room.  My sense of relief was not due to any expectation of a quick cure for the issues at hand. It was because I was in a scary situation, and I knew Dr. Hall was in complete control of me and my health. This is what her vision of Destination Health is all about.  By having fewer patients, she has the time and energy to be there when I need her and don’t have time to make an appointment.

The staff is so on top of my health care that I often feel more like a family member than a patient.  And one thing is for sure, you will never complain that Dr. Hall does not spend enough time with you.  In fact, I normally leave her office feeling like I was her only patient that day.

I knew as soon as I talked to Dr. Hall for the first time that Destination Health was the place for me.  At Destination Health you are treated as the unique person that God made you.  The non-traditional concept in health care that Destination Health offers has been an answer to my prayers.   You never have a rushed appointment, missed phone call, lost lab report, or forgotten refill.  And, most importantly, your health care is managed by a true leader in health care, Dr. Hall, and her exceptional and professional staff.

Thank you, Destination Health, for making a difference in my life.
Angie

A Physician´s Prayer

Give to my eyes the power to see the hidden source of ill.
Give to my hands the healing touch, the throb of pain to still.
Grant that my ears be swift to hear the cry of those in pain.
Give to my tongue the words that bring comfort and strength again.

This was taken from a “Perfect Pleasures” pocket card. Copyright 1990, P.O. Box 68 Cape May, NJ 08204